Delivery and returns
Shipping
Delivery is handled by Colissimo, Chronopost, Mondial Relay, or Chronopost 2 shop. To ensure the safe delivery of your packages, we prioritize home delivery. Delivery to a pickup point is also available.
We offer free delivery on orders over €49 for all orders in Metropolitan France only and to Chronopost 2 shop relay points only.
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Geographical area
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Delivery method
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Delivery time
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Price without subscription
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| Mainland France | Colissimo - Home delivery without signature | 6-7 working days |
6.99-7.90 €
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| Mainland France | Mondial Relay - Chronopost Delivery to relay point | 6-7 working days |
3.90-5.95 € Free delivery on purchases over €49
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| Switzerland | Colissimo - Home delivery with signature | 6 to 7 working days |
€8.80 Free shipping from 49 € purchase
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| Rest of the world | Colissimo - Home delivery with signature. Please note customs fees may be levied depending on your location | 15 days | €29.50 |
Returns
We do not accept returns or exchanges unless the item you purchased is defective. Please refer to our Terms and Conditions on our website for more information on accepted return conditions.
Other items that are not allowed to be returned:
- Gift card
- Downloadable software products
- Certain health and personal care products
To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.
Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email to client@makemymask.com with a photograph, your order number and your contact details.
