Privacy

Privacy Policy

www.makemymask.co

Julie Pernet

Website type: E-commerce 

1. Introduction
This privacy policy aims to inform you about the collection, use and protection of your personal data when you use our website. www.makemymask. Co. By using our site, you accept the practices described in this policy.

2. Data controller
The data controller is:
MakeMyMask
Company name : MakeMyMask
Address : 17 bis avenue d'Aléry, 74000 Annecy
Email for any privacy related requests : client@makemymask.com

3. The personal data we collect
We collect several types of personal data when you interact with our site:

  • Identification data : Name, first name, email address, telephone number.
  • Order data : Purchase history, products viewed, payment information (encrypted).
  • SMS related data : Phone number, consent to receive SMS, and messages sent.
  • Navigation data : Technical information about your visit to our site, such as your IP address, browser type, operating system, pages viewed, links clicked on, and the duration of your visit.
  • Cookie related data : We use cookies to improve your browsing experience and to collect information about the use of our site. For more details, please see our cookie policy.

4. Use of personal data
The personal data collected is used to:

  • Managing your orders and processing payments.
  • Sending communications by email and SMS (product information, promotions, events, order tracking).
  • Managing your user account (creation and management of your profile, processing returns and exchanges).
  • Improving our website and user experience (analysis of site traffic, sending personalized content).
  • Respond to any requests or customer support.
  • Sending promotional offers and newsletters, if you have given your consent.

5. Sharing of data
Personal data may be shared with external service providers such as:

  • klaviyo for sending SMS and emails.
  • Payment providers for processing transactions.
  • Logistics partners for shipping your orders.

We ensure that these service providers comply with current legislation on the protection of personal data.

6. Your rights over your personal data
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

  • Permission to access : You have the right to request a copy of your personal data that we hold.
  • Right of rectification : You have the right to correct any inaccurate or incomplete personal data.
  • Right to erasure : You can request the erasure of your personal data in certain circumstances.
  • Right to withdraw consent : You can withdraw your consent to the processing of your personal data at any time.
  • Right of opposition : You can object to the use of your data for marketing purposes.
  • Right to portability : You can request to receive your personal data in a structured, commonly used and machine-readable format.
  • Right to file a complaint : If you believe that your rights have been violated, you can file a complaint with the CNIL (National Commission for Information Technology and Civil Liberties).

To exercise these rights, you can contact us at the following address:
Email : client@makemymask.com

7. Data retention period
We retain your personal data for the period necessary to manage your order and associated services (including customer service), as well as for any legal obligation (e.g. retention of accounting data). Data related to SMS and marketing emails will be retained until you unsubscribe from these services.

8. Data security
We implement technical and organizational measures to ensure the security and confidentiality of your personal data. This includes protection against unauthorized access, loss or accidental disclosure.

9. Use of cookies
To improve your user experience, we use cookies. These help us personalize content, analyze site usage, and display relevant ads. You can set your browser to refuse cookies, but this may affect some features of the site.

10. Modification of the privacy policy
We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed of the latest updates.

11. Consent to the use of SMS
By signing up for our SMS service, you consent to the collection and use of your personal data for sending text messages via Klaviyo. You can unsubscribe at any time by sending the keyword STOP.